Advances in Computers, Vol. 31 by Marshall C. Yovits

By Marshall C. Yovits

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The second challenge is making knowledge work productive. As Peter Drucker said, this will be the decisive factor for future success. This topic is discussed further in Chapter 3, and the balance of this book outlines a strategy for addressing the challenges of managing knowledge work and knowledge workers. REFERENCES [Drucker 1957] Peter Drucker, Landmarks of Tomorrow: A Report on the New Post-Modern World (New York: Harper & Row, 1957). [Drucker 1969] Peter Drucker, The Age of Discontinuity (New York: Harper & Row, 1969).

Just as with financial data, they found that timely, complete, and accurate process data were essential for running the business and for managing and improving profitability. Commitment Ownership Perhaps the most important element of Quarksoft’s management system is the way it handles commitments. When starting 22 CHAPTER 2 THE BUREAUCRACY every project, the executive or manager responsible for initiating that project, together with marketing or customer representatives, meets with the engineering team to explain the company’s goals for the job and why the customers want and need it.

Just delivering quality products on schedule and within planned costs is what product developers are paid to do. For software work, however, this is a significant achievement, and it is one that all businesses must soon learn to achieve with all types of knowledge work. 12 CHAPTER 1 CREATIVE DESTRUCTION As you read this book, remember that the problems you face in the future will be different from and more challenging than those you face today. Chapter 2 describes the issues of managing organizations as they grow.

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