Achieving Business Value from Technology: A Practical Guide by Tony Murphy

By Tony Murphy


"Clearly, IT investments have by no means ahead of performed the sort of severe half in enterprise development. The ebook addresses the weak point present in so much administration platforms related to the inability of a scientific procedure to achieve the industrial merits of the IT funding and gives a transparent A-Z method for company to bridge this hole. This booklet is obviously written for all degrees and backgrounds in company administration and is a must-do for these whose enterprise includes IT, is thinking about IT, or want to considerably tailor IT investments for his or her financial advantage."
—Professor Richard P. Wool, college of Delaware, President and CEO, Cara Plastics Inc.

"Tony Murphy addresses the tough query of the price of IT investments head on. He interprets a sublime thought into powerful perform. The case experiences within the booklet successfully toughen his key messages."
—Dr. Dermot Moynihan, Senior vp, worldwide Chemical improvement, GlaxoSmithKline

"This booklet is the reply to such a lot CIOs' desire for a well-structured, pragmatic, and simply applied set of instruments and practices designed to reply to the common challenge of handling and measuring it is contribution to the company. Tony Murphy's distinct combination of useful event, top perform, and perfect conversation talents offers the reader with a valuable-and hugely readable-guide on how top to accomplish that elusive aim of reliably figuring out the enterprise advantages of IT investments."
—Michael Rice, oup Director of IT, Kerry crew plc

"At Oxfam we're 12 months right into a three-year IT approach in response to the foundations Tony Murphy lays out during this booklet, and there's a actual, optimistic distinction in the way it is perceived, and in its actual strategic place in the association. when you've got ever puzzled simply how one can achieve strategic alignment in your IT functionality, after which the way to make the sensible hyperlink to IT funding for the association, Tony has supplied a framework that joins them both."
—Simon Jennings, Head of knowledge structures, Oxfam GB

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While modesty would forbid us from claiming that our framework estimates completely, this is a very practical approach in a wide number of engagements. The comprehensiveness of our approach stems from the three Ps of our framework—Pillars, Process, and People: ➤ Pillars: The Five Pillars of Benefits Realization (strategic alignment, business process impact, architecture, direct payback, risk) define the umbilical cord between business context and IT investment management. qxd 40 8/2/02 ➤ 8:25 AM Page 40 THE FIVE PILLARS OF BENEFITS REALIZATION provide the critical set of perspectives with which to understand, evaluate, manage, and retire your IT investments.

The requirements of speed and flexibility call for the widespread application of rapid-development software tools and software re-use. The resulting applications are also likely to have a shorter life. For example, in the financial services sector, some applications may have a life span as short as a few months. This arises when enterprises seek to capitalize on brief windows of opportunity arising from legislative or fiscal developments. The twin demands of rapid development and short life span call for an appropriate underlying systems architecture, usually one very different from those in place.

But this was all they agreed on. Business units, the internal IT department, the implementers, and the software vendors all pointed at one another. It was always somebody else’s fault. Upon analyzing the situation, we found, for the most part, all the participants had carried out their agreed roles. ” Another strange failure, and one that had senior management extremely worried. This case we’ll know as The ZAPped Manufacturer. ■ WHAT DO THESE CASE STUDIES HAVE IN COMMON? What can we learn from these case studies?

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